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US Mint Apologizes to Customers for Chronicles Set Experience



October 17, 2009 by · Leave a Comment 

US Mint Lincoln Coin and ChroniclesThe US Mint on Friday "sincerely apologized" to customers who experienced difficultly and frustrating moments Thursday when attempting to order the newly issued Lincoln Coin and Chronicles Set.

As we relayed on CoinNews yesterday, the US Mint Web site was either down or sporadic in behavior for several hours following the launch of the new Lincoln set.

The collectors here at CoinNews experienced the same frustrations in ordering — and excitement in the hunt. But we can offer no grounds to blame the Mint considering our own CoinNews.net site went down for a time as collectors used our ordering links as gateways to the Mint’s Lincoln Chronicles page. And we had just over 9,000 visits in the afternoon while the Mint likely had that during the first minutes of issue.

The Mint should be commended for its apology and recognition of the problems. Here is the Mint message in its entirety:

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Read the rest of US Mint Apologizes to Customers for Chronicles Set Experience (111 words)


© Mike Unser for Coin News, 2009. |
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